1. What types of hay do you offer, and which is best for my horse?
We supply only the finest quality hay, sourced from the best regions to ensure optimal nutrition and performance:
• Meadow Hay – Our best-seller from France. A rich, natural blend of grasses and herbs, ideal for digestion, gut health, and overall well-being. Perfect for horses of all disciplines.
• Longchamp Hay – A premium, high-fibre hay from France, carefully selected for performance horses and those requiring additional support. Ensures slow-release energy and optimal conditioning.
• Luzerne (Alfalfa) – A protein-rich forage, excellent for muscle development, endurance, and recovery. Ideal for performance horses or those needing extra nutritional support.
• Ryegrass Hay – A high-energy hay grown in Portugal, designed for horses needing extra calories. Ideal for maintaining weight and supporting higher energy demands.
Not sure which hay suits your horse best? Get in touch for expert guidance.
2. Do you only sell hay, or can I order bedding, straw, and feed?
Yes. We provide a complete range of premium equine essentials:
• Hay (Meadow, Longchamp, Luzerne & Ryegrass)
• Bedding & Straw – Soft, dust-free, and comfortable for superior stable management.
• Elite Feeds & Supplements – Carefully curated from leading brands Pavo & Cavalor, designed to enhance performance, recovery, and overall health.
Order everything in one seamless delivery, saving you time and ensuring convenience.
3. How do I place an order, and what payment methods do you accept?
We make ordering simple and hassle-free:
• Online – Browse and order directly via our website.
• WhatsApp or Phone Call – Get personalised assistance and place your order instantly.
• Payment Options – We accept Credit/Debit Cards, MB Way, and Bank Transfers for a smooth, secure checkout.
Need a bespoke order? Let us know, and we’ll handle everything for you.
4. Where do you deliver, and how long does it take?
We offer swift, reliable delivery across Portugal and Spain with flexible options tailored to your needs:
• Fast shipping (24-48 hours) – We offer express shipping via trusted transport partners. Stacking and unloading are the customer’s responsibility.
• Prime Hay Service (1-2 weeks) – Our dedicated team delivers your order directly, ensuring optimal handling and care from start to finish. We take care of unloading and stacking the hay exactly where and how you prefer, ensuring it is perfectly stored upon arrival.
• Regular & bulk deliveries available
Our locations:
• Algarve – Sítio da Pedragosa | Barreiras Brancas, 8100-229, Loulé
• Ribatejo – Estr. Mun. 583 59, 2080-001, Almeirim
5. What if the hay doesn’t meet my expectations?
We uphold the highest quality standards, ensuring every bale meets our strict criteria. However, if you are not fully satisfied:
• Provide photo or video proof, and we will assess the issue.
• Depending on the case, we offer a replacement or full refund.
Your satisfaction is our commitment, and we stand by every product we deliver.
6. How do you ensure hay quality and delivery, even in bad weather?
We take every precaution to ensure your hay arrives in perfect condition, regardless of weather conditions:
• Fully protected transport – Our trucks are equipped with specialised tarpaulins, shielding hay from rain, humidity, and dust.
• Storage facilities – Climate-controlled warehouses ensure optimal humidity levels, preventing spoilage.
• Regular quality testing – Each batch of hay is frequently analysed to verify nutritional value, moisture levels, and overall condition before delivery.
• Advanced handling systems – Guaranteeing freshness and preserving all essential nutrients.
We are committed to delivering only the finest hay, in optimal condition, every time.
7. How much hay does my horse need per day?
It’s recommended that horses consume 1.5% to 2.5% of their body weight in dry matter per day, depending on workload and metabolism.
For a 500 kg horse in moderate work, this translates to:
• 6 to 7 kg of quality hay per day if supplemented with concentrates and grazing.
• Up to 9-12 kg per day for higher energy demands or full forage diets.
Not sure about your horse’s specific needs? Contact us for tailored feeding advice.
8. Do you offer personalised equine nutrition advice?
Yes. We provide expert consultations to ensure your horse receives the optimal diet:
• Hay selection tailored to specific needs
• Feeds & supplements from Pavo & Cavalor to enhance performance and recovery
• Bespoke nutrition plans for different activity levels and conditions
Maximise your horse’s well-being with precision feeding – contact us for a consultation.
9. What is your return and refund policy?
We believe in transparent, hassle-free service. If a product does not meet expectations:
• Contact us within the return period.
• Provide proof of any issue.
• We will arrange a replacement or refund, based on the situation.
Customer satisfaction is at the core of what we do.
10. How can I contact you?
We are always available to assist you.
• WhatsApp / Call: +351 926 368 608
• Email: info@primehayportugal.com
Our locations:
• Algarve – Sítio da Pedragosa | Barreiras Brancas, 8100-229, Loulé
• Ribatejo – Estr. Mun. 583 59, 2080-001, Almeirim
Have a question? Contact us today.
