Alternative Dispute Resolution
Alternative Dispute Resolution (ADR) provides consumers with the possibility of turning to official entities that assist in resolving or guiding disputes. The Online Dispute Resolution (ODR) platform is an official website managed by the European Commission, dedicated to helping consumers and traders resolve disputes out of court: Online Dispute Resolution.
Customers classified as consumers under Law No. 144/2015 who have entered into purchase and sale contracts and/or service agreements have the right to refer disputes to official entities that assist in resolving conflicts related to such contracts, without prejudice to taking legal action in judicial courts.
The updated list of Alternative Dispute Resolution (ADR) entities available under Article 17 of Law No. 144/2015, of September 8, is listed on the Consumer Portal, accessible via the website www.consumidor.pt. For more information, you can also refer to Law No. 144/2015.
Additionally, for disputes arising from online purchases, consumers may resort to the EU’s Online Dispute Resolution (ODR) platform, designed to facilitate online dispute settlement:
European Online Dispute Resolution Platform
Official ADR Entities in Portugal
• CNIACC – National Centre for Consumer Conflict Information and Arbitration – www.cniacc.pt
• CIMAAL – Centre for Information, Mediation, and Arbitration of Consumer Conflicts of the Algarve – www.consumidoronline.pt
• Consumer Conflict Arbitration Centre of Coimbra District – www.centrodearbitragemdecoimbra.com
• Consumer Conflict Arbitration Centre of Lisbon – www.centroarbitragemlisboa.pt
• Consumer Information and Arbitration Centre of Porto – www.cicap.pt
• Consumer Conflict Arbitration Centre of Vale do Ave / Arbitration Court – www.triave.pt
For any inquiries or disputes related to our store, please contact us through the details below.
Contact Information
• WhatsApp: +351 926 368 608 (Weekdays, 9 AM - 5:30 PM)
• Email: info@primehayportugal.com
• Physical Address: Sítio da Pedragosa | Barreiras Brancas, 8100-229 Loulé, Portugal